Privacy Policy

Overview

HOWDEN ("we", "us", "our") respects your privacy. This policy explains what information we collect when you visit howdendiamonds.com or purchase from us, why we collect it, and the choices you have.

Information we collect

• Account details: name, email, and password when you create an account.
• Order details: shipping address, billing address, and order history.
• Payment information: processed securely by our payment provider; we do not store full card numbers.
• Correspondence: messages you send via our contact form or email.
• Usage data: pages viewed, device and browser metadata, and cookies for site performance.

How we use it

We use your information only to fulfil orders, provide customer service, send transactional and (with consent) marketing emails, improve the site, and meet legal obligations.

Sharing with third parties

We share data only with the service providers necessary to operate the business, our e-commerce platform, payment processor, shipping carriers, email provider, and analytics. Each is bound by confidentiality and data-protection terms. We never sell your data.

Your rights

You may request a copy of the data we hold about you, ask us to correct or delete it, withdraw marketing consent at any time, or export it in a portable format. Email hello@howden.diamonds to exercise these rights.

Cookies & tracking

HOWDEN does not use third-party advertising or cross-site tracking cookies. We do not run Google Analytics, Meta Pixel, TikTok Pixel, or any similar tracker. The only data stored in your browser is first-party and essential to the site:

• your shopping cart and selection
• your cookie preference, once chosen
• your sign-in session, if you create an account

When you proceed to checkout, Shopify (our payment and order processor) sets its own cookies on its domain to complete the transaction. Those are governed by Shopify's privacy policy.

We also send a strict Referrer-Policy and Permissions-Policy with every page, and disable Federated Learning of Cohorts (FLoC), so your browsing here is not used to profile you elsewhere.

Contact

Questions about this policy? Write to hello@howden.diamonds.